Navarro & Son Auto Detailing – $1,200 Charged for the Wrong Service

My Experience

$1,200

Amount Charged

$300–$400

Fair Value for Work Done

$800

Partial Refund Requested

V

Victoria (Verified Customer)

August 27, 2025 • Great Falls, MT

★☆☆☆☆

My wife and I brought her newly purchased vehicle here on August 27, 2025 for a compound polish to remove scratches and an interior detail. Unfortunately, the service she received did not match what was agreed upon.

The car was waxed instead of polished, which did not address the scratches — the main reason we came in. The invoice itself confirms this: it lists "Wash & Wax" at $725, not a compound polish. Wax sits on top of paint; a compound polish is an abrasive process that actually removes scratches. These are fundamentally different services.

The interior detail ($475) was also well below expectations. Areas such as the seats, door bottoms, weatherstripping, and door jambs were not cleaned properly. The center console was left dusty. The window seals had visible residue. The work did not reflect professional standards for a service at this price point.

For what was actually performed — a wash, wax, and incomplete interior clean — a fair price would have been closer to $300–$400. I am requesting a partial refund of $800.

Because of this experience, we will not be returning and cannot recommend this business to others.

Service agreed upon: Compound polish (scratch removal) & full interior detail

Service billed: "Wash & Wax" ($725) + Interior Detail ($475) = $1,200

Problems documented: Scratches untouched • Seats not properly cleaned • Door jambs, weatherstripping, door bottoms left dirty • Console dusty • Oxidation on exterior Toyota emblem and interior gear shift selector — both were easily remedied with plastic polishing compound, which we had to apply ourselves after getting home

The Invoice — Key Evidence

The invoice issued by Navarro & Son proves the service billed was "Wash & Wax" — not the compound polish that was requested and agreed upon. This is not a dispute about quality; it is a dispute about a different service being performed entirely.

Official invoice from Navarro and Son Auto Detailing

What the Invoice Shows

Invoice #: 3415
Date: August 27, 2025
Vehicle: 2019 Toyota Corolla
Line 1: Wash & Wax Gray — $725
Line 2: Interior Detail — $475
Total Charged: $1,200.00 — PAID

Critical Point: A compound polish removes scratches by using an abrasive compound on the paint. A wash & wax only cleans and coats the surface — it does nothing to remove scratches. We paid $725 for the wrong service.

Photo Evidence

Photos taken after the $1,200 service was completed, documenting the condition of the vehicle.

Seat untouched after the $475 interior detail — at this price point, a proper deep clean with soap and a hot water extractor is the standard; this seat was never touched

Trunk seal — caked-on dirt left completely untouched after the service

Toyota emblem with oxidation — easily polished out with plastic compound, which we had to do ourselves after returning home

Door sill area — scratches untouched and dirty spots still visible; this surface wasn't even wiped down

Paint surface after the $725 service — we were told he couldn't get every scratch out but could make them much less noticeable; wax cannot do that, and the results speak for themselves

Close-up: scratches untouched — a compound polish would have addressed the lighter scratches; some are deep enough that even compound polish has its limits, but wax does nothing either way